:root{color-scheme:light;font-family:Segoe UI,Arial,sans-serif;--bg: #f4f7ff;--panel: #ffffff;--line: #e7ecf6;--text: #1c2740;--muted: #60708f;--accent: #2f5fff;--accent-soft: #e9efff}*{box-sizing:border-box}body{margin:0;color:var(--text);background:radial-gradient(circle at 8% 6%,#fff 0,#f4f7ff 42%),radial-gradient(circle at 88% 0%,#edf3ff 0,transparent 36%),var(--bg)}.state{min-height:100vh;display:grid;place-items:center;font-size:18px;color:var(--muted)}.state.error{color:#b42318}.app-shell{max-width:1400px;margin:0 auto;padding:18px;display:grid;grid-template-columns:280px minmax(0,1fr);gap:16px;min-height:100vh}.sidebar{position:sticky;top:18px;height:fit-content;background:var(--panel);border:1px solid var(--line);border-radius:18px;padding:18px;display:grid;gap:14px;box-shadow:0 8px 30px #13244a0f}.brand{font-size:24px;font-weight:700;letter-spacing:.2px}.brand-sub{margin-top:-8px;font-size:12px;color:var(--muted)}.menu{display:grid;gap:8px}.menu-item{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:1px solid transparent;background:#f7f9ff;color:#405275;padding:10px 12px;border-radius:10px;text-align:left;font-size:13px;font-weight:600;cursor:pointer}.menu-item:hover{border-color:#d8e4ff;background:#f2f6ff}.menu-item.active{border-color:#d2ddff;background:var(--accent-soft);color:#2348c9}.status-card{border:1px solid var(--line);background:#fbfcff;border-radius:12px;padding:12px;display:grid;gap:10px}.status-card h3{margin:0;font-size:12px;letter-spacing:.5px;text-transform:uppercase;color:var(--muted)}.glossary-list{margin:0;display:grid;gap:6px}.glossary-item{display:grid;gap:2px}.glossary-item dt{font-size:11px;font-weight:700;color:#405275;text-transform:uppercase;letter-spacing:.03em}.glossary-item dd{margin:0;font-size:11px;line-height:1.35;color:var(--muted)}.status-grid{display:flex;flex-wrap:wrap;gap:8px}.dashboard{display:grid;gap:14px;align-content:start}.topbar{background:linear-gradient(135deg,#fff,#f4f8ff);border:1px solid var(--line);border-radius:18px;padding:18px 20px;display:flex;justify-content:space-between;gap:18px;box-shadow:0 8px 30px #13244a0f}.topbar h1{margin:0;font-size:30px;line-height:1.15}.topbar p{margin:6px 0 0;color:var(--muted)}.header-right{display:grid;justify-items:end;gap:8px}.timestamp{font-size:12px;color:var(--muted)}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px}.kpi-card,.panel{background:var(--panel);border:1px solid var(--line);border-radius:16px;box-shadow:0 8px 24px #13244a0d}.kpi-card{padding:14px;display:grid;gap:9px}.kpi-card h3{margin:0;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#5a6b8f}.kpi-card strong{font-size:28px;line-height:1.05;letter-spacing:-.3px}.kpi-card .sub{font-size:13px;color:var(--muted)}.sparkline{height:58px;width:100%;padding:6px;border-radius:10px;color:var(--accent);background:linear-gradient(180deg,#2f5fff1f,#2f5fff00)}.spark-empty{font-size:12px;color:#8190ab}.nps-trend-wrap{display:grid;gap:6px}.nps-trend-chart{width:100%;height:92px;border-radius:10px;border:1px solid #e5ebf7;background:#fbfcff}.nps-grid-line{stroke:#d8e0ef;stroke-width:1;stroke-dasharray:3 3}.nps-line{stroke:#24beaa;stroke-width:2;fill:none}.nps-axis-label{font-size:10px;fill:#6b7280}.nps-trend-chart rect{opacity:.3}.grid.dashboard-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:12px}.panel{padding:14px;display:grid;gap:12px;grid-column:span 6}.panel.wide{grid-column:span 12}.panel h2{margin:0;font-size:16px}.metric-list{display:grid;gap:8px}.metric-row{display:grid;grid-template-columns:1fr auto auto;gap:12px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:#fbfcff;align-items:center}.metric-row.metric-head{background:transparent;border-color:transparent;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;padding-bottom:2px}.metric-row span:nth-child(2),.metric-row span:nth-child(3){min-width:100px;text-align:right}.metric-row .baseline{color:var(--muted);font-size:13px}.support-total{font-weight:600;color:#334970}.history-table{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));border:1px solid var(--line);border-radius:12px;overflow:hidden}.support-history-table{grid-template-columns:repeat(6,minmax(0,1fr))}.history-head{padding:10px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;color:#53658c;background:#f4f7ff;border-bottom:1px solid var(--line)}.history-cell{padding:10px;border-top:1px solid #f0f3fa;font-size:13px}.support-history-table.compact .history-head,.support-history-table.compact .history-cell{padding:8px;font-size:12px}.pos{color:#057647}.neg{color:#b42318}.target-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.target-summary>div{padding:10px;border:1px solid var(--line);border-radius:10px;background:#fbfcff}.target-label{font-size:12px;color:var(--muted);margin-bottom:6px}.target-foot{font-size:12px;color:var(--muted)}.monthly-chart-wrap{display:grid;gap:8px;color:var(--accent)}.monthly-chart{width:100%;height:110px;padding:8px;border:1px solid var(--line);border-radius:10px;background:#fbfcff}.monthly-chart.dual{height:auto;border:none;background:transparent;padding:0;border-radius:0}.month-axis{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:4px}.month-axis span{font-size:10px;text-align:center;color:#7383a5}.chart-legend{display:flex;gap:20px;margin-bottom:6px;justify-content:center}.legend-item{display:flex;align-items:center;gap:6px;font-size:13px;color:#4e6086}.legend-dot{width:12px;height:3px;border-radius:2px}.project-table{display:grid;grid-template-columns:80px minmax(0,1fr) minmax(180px,240px) 140px;border:1px solid var(--line);border-radius:12px;overflow:hidden}.project-head{padding:10px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;color:#53658c;background:#f4f7ff;border-bottom:1px solid var(--line)}.project-cell{padding:10px;border-top:1px solid #f0f3fa;font-size:13px}.project-empty{grid-column:1 / -1;padding:14px;color:var(--muted)}.badge{display:inline-flex;align-items:center;padding:4px 9px;border-radius:999px;font-size:11px;font-weight:700;line-height:1}.badge.green{background:#e7f8ef;color:#057647}.badge.amber{background:#fff3da;color:#9d6a00}.badge.red{background:#ffe7e5;color:#b42318}.badge.neutral{background:#eef2f9;color:#5b6f94}@media (max-width: 1180px){.app-shell{grid-template-columns:1fr}.sidebar{position:static}.panel{grid-column:span 12}}@media (max-width: 760px){.topbar{flex-direction:column}.target-summary{grid-template-columns:1fr}.project-table{grid-template-columns:64px minmax(0,1fr) minmax(140px,200px) 110px}}